Country: Somalia
Closing date: 24 Mar 2019
Background:
The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in more than 35 countries around the world. DRC has been operating in Somalia for more than twenty years, where we assist returnees, IDPs and displacement-affected communities in all three regions (Somaliland, Puntland, and Central and Southern Somalia) through protection, service delivery and livelihoods activities to enhance their self-reliance and expand opportunities for a dignified life. DRC provides both humanitarian assistance and longer-term development support to respond to the needs of communities affected by acute crisis as well as those in protracted displacement situations. In the past year, DRC’s strategic focus has shifted towards more durable solutions-oriented programming, linking displacement affected communities to longer-term initiatives to build resilience and recovery.
Overall Purpose of the role
The IT Officer is responsible for providing IT support to the DRC/DDG Dolow/Kismayo/Luuq Office. Works closely with Country ICT Coordinator.
Responsibilities:
· Ensure that there is a well-functioning ICT service in DRC/DDG Dolow/Kismayo and its sub offices.
· Function as the main point of contact for IT related issues in DRC/DDG Dolow/Kismayo office and as well sub offices under Dolow
· Ensure all systems in Dolow area offices are complied with DRC Dynamics system.
· Installation and use of software and other communication equipment to maintain day to day operations.
· Monitor the LAN and wireless connectivity and troubleshoot problems presented in a timely manner.
· Carry out simple Troubleshoot/diagnose problems reported and react accordingly to support users in the offices
· Liaise with the Country ICT Coordinator regarding innovations roll-outs.
· Reinforce the IT policy to the end users.
· Ensure that IT Equipment’s procured conforms to DRC minimum standards
· Prepare an inventory schedule of all IT equipment and software in use and in the store.
· Install, configure, and maintain network services, equipment and devices.
· Ensure daily data backup happens in the office for everyone. Automatic data backup should be configured for everyone including expat staff and all national staff and also give detailed report on this every month to the area manager and Country ICT.
· Ensure every machine has got valid and updated antivirus and give full reports every month. You should always have extra licenses for the antivirus and you should plan before expire months.
· Ensure every machine has got all necessary software e.g. Adop agrobat 9 pro, adop reader, Office 2016/19, Win ZIP , WinRaR, Browsing apps.
· Ensure maintenance for all the machines is done at least 2 or 3 times a year
· Troubleshoot. Ensure all the problems raised are solved on time and let Country ICT know if it is not possible to be solved on time
· Manage and control office internet. Who is doing what and the bandwidth is used in proper way and utilized
· Ensure all the social website and video streaming websites are blocked in the working hours.
· Ensure there is backup internet in place to use if the main internet is down. Make sure to solve internet problems on time if the problem is local and if it is outside make sure to communicate with the ISP and give information back to the management on how long it will take to solve.
· Ensure the network of the office is done in proper way and there is strong signal available in every corner of the office. There should be no visible wires on the walls and the structure should look nice and covered.
· Ensure there is at least two main network printers in every office compound and staffs should be able to print wirelessly. There should not be small printers in every office except HR and finance who always print confidential documents.
· Closely work with area logistics to ensure you have the updated IT inventory list and can advise anytime required. Involve the disposing process and identify which item should be disposed and what reason
· Support and configure the Microtik router to ensure proper utilizations of office internet
· Monitor the LAN and wireless connectivity and troubleshoot problems presented in a timely manner
· Carry out simple and brief, on the job training for staff as requested (Office 365, Lync, SharePoint).
· Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered.
· Support All sub offices under Dolow office and visit when it is necessary for you to be on ground to solve IT problems
Education & Qualifications
· University Degree in ICT
Experience and technical competencies
· Minimum 3-year experience in similar position with an INGO/NGO Organization preferably in Somalia context
· Excellent Organization skills, self-motivated, proactive and able to accomplish set deadlines
· Good computer skills-especially IT software
Languages:
· Fluency in written and spoken English
· Fluency in local spoken languages.
ABOUT YOU
In this position, you are expected to demonstrate DRC’s five core competencies:
· Striving for excellence: You focus on reaching results while ensuring an efficient process.
· Collaborating: You are a strong networker and enjoy working with many different types of stakeholders, you involve relevant parties and encourage feedback.
· Taking the lead: You take ownership and initiative while aiming for innovation.
· Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
· Demonstrating integrity: You act in line with DRC’s vision and values
Conditions
Availability: April 2019
Duty station: Dollow with frequent travelling to sub field offices
Reporting to: Area Manager with Technical reporting to Country IT Coordinator, Somalia.
Duration: 9 Month contract with possible extension
The position is open to Nationals ONLY
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.
Commitments
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html). All DRC staff must be committed to the Red Cross Code of Conduct, as well as the Core Humanitarian Standards.
How to apply:
Qualified candidates are invited to access the full job description and the requirements for this position under vacancies at www.drc.dk. Please submit applications online using this link by 24th March, 2019.
If you have questions or are facing problems with the online application process, please contact job@drc.dk
