Somalia: Biometric Registration Mentor

Overview of CTG:

CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.

Overview of the position:

This role supports the successful implementation of our client’s partners’ peace building, humanitarian & development projects in East Africa. Their stipends projects’ mission is to support the Somali federal & state security forces in a sustainable and efficient manner. The goal of the projects is to ensure that designated units of the Somali security forces receive monthly stipends to make sure that those units remain cohesive, loyal & disciplined & that they do not engage in any illegal activities or violate human rights. Our client will also provide field based oversight to ensure the funds are disbursed through a punctual & transparent e-payment process that is clear of any corrupt or illegal practices. Lastly, they also will ensure that these security members receiving stipends under the projects are registered & verified & that they are compliant with the UN Human Rights Due Diligence Protocol (HRDDP).

Role objective:

Reporting to the Management Information System (MIS) Specialist, the Biometric Registration Mentor (BRM) is an International Officer that will lead the conceptualization, planning, preparation & monitoring of registration activities. The BRM coordinates with the Pay Team Observers (PTOs) to ensure that beneficiary data are aligned with stipend payments. S/he also conducts formal on the job training to ensure that field teams are operating efficiently. The BRM will assist & support the MIS Specialist about maintaining the necessary registration kits, hardware, software & databases, including the management & delivery of upgrades & procurement or replacement of equipment. Finally, in coordination with the PTOs, s/he will ensure the timely & accurate flow of registration & biometric verification, the establishment of master payment lists, synchronization of data & the upkeep of servers.

Other tasks as required to include:

• Maintain contact with field teams to ensure the timely flow of the project data & remote support of field teams.
• Ensure synergy between policy, strategy, crosscutting issues & regional requirements.
• Assist the MIS Specialist in development of regional, personal & thematic plans to achieve stated goals & objectives, including developing background & contextual components of work plans.
• Troubleshoot & solve problems when issues are encountered at field level to ensure the delivery of quality information.
• Manage gathering of impact, effect & human-interest data from the field, including interviews & feedback from beneficiaries, photos & video & interest stories for all activities being undertaken in Somalia. Quality assure this information.
• Prepare reports & correspondence.
• Participate in relevant coordination meetings & other working groups.
• Other duties as required.

Project reporting:

• This role will be reporting to the Management Information System Specialist.
  

Team management:

• The Biometric Registration Mentor will coordinate Payment Team Observers (PTOs).
  

Geographical experience:

• Minimum of 2 years of experience in Africa (desirable).
  

Education/Experience/Language:

• Technical Diploma in related area (ICT or Database) combined with 5 years of professional relevant work experience.
  
• Bachelor’s Degree is desirable.
  
• Experience in complex humanitarian &/or development programs, in one or more countries, at an operational level.
  
• Good knowledge of roles & activities of international organizations within complex humanitarian emergency or developmental environments.
  
• Proven ability to produce reports on substantive issues, with particular attention to deadlines.
  
• Excellent communication skills, both oral & written & computer proficiency.
  
• Good interpersonal skills & abilities to gain assistance of others in a team endeavor.
  
• Ability to effectively work in a multicultural environment.
  
• Physically fit & in good health & able to travel extensively.
  
• Knowledge of biometric identification & registration.
  
• Have demonstrated ability & experience to live & work in the conditions in the Horn of Africa.
  
• Ability to work with little or no supervision in high risk/hostile environments.
  
• Capable of delivering on the job training.
  
• Fluency in oral & written English is required. Knowledge of a second language is an advantage.
  

Key Competencies:

• Leadership: Proven supervisory ability &/or technical leadership. Ability to maintain effective working relations both as a team member & team leader.
  
• Teamwork: Strong interpersonal skills & ability to establish & maintain effective partnerships & working relations with people in a multi-cultural, multi ethnic environment with sensitivity & respect for diversity.
  
• Planning Organization: Ability to manage, organize, plan & implement work assignments, juggle competing demands & work under pressure of frequent & tight deadlines.
  
• Judgment: Demonstrated ability to apply good judgment & decision making skills.
  
• Communications: Strong spoken & written communication skills.
  
• Problem Solving: Strong analytical & problem solving skills & ability to handle a range of management & coordination issues.
  
• Commitment to Continuous Learning: Willingness to keep abreast of new developments.
  
• Professionalism: Sound knowledge of, and exposure to, administrative & financial management issues.
  

Other relevant information:

• To be advised.

Candidates interested in applying for this role need to register on CTG website as a candidate and apply for this role using the below link:
https://recruitmentctg.force.com/xcdrecruit__Site_ExternalPositionDetails?id=a111o00000CpEOk